Case Studies

Case Study 1:

Macbook Air – Burnt Our Electronics

Issue

Macbook Air was being used by a sales rep when he was offsite and doing his rounds with potential clients. One day without warning while the client was using the Mac Air, the Mac made a beep sound and then shut down. There was also a burning type smell coming from the laptop. Knowing that something serious was wrong the client brought the laptop into his IT Dept to get them to look at the Mac Air. The IT Dept removed the hard drive and put it into a caddy but it did not go into a ready state, the drive was completely dead and there was also a burning smell coming from the hard drive.

Our Solution

We diagnosed the hard drive had electronic failure. We upgraded the PCB on the hard drive and firmware code and imaged all sectors on the hard drive. We then extracted data from the image file and backed up data to a 500gb portable hard drive.

*If you have a problem with your Mac Air contact us today for a competitive data recovery quote.

Case Study 2:

Netgear ReadyNAS Firmware & Electronic Failure

Issue

Client has a Netgear ReadyNAS and is having a lot of problems with it. The drive contains business critical data and needs to be recovered ASAP. The Netgear ReadyNAS is a 4 disk system using Netgear Raid X. By mistake the client deleted their work directory which contained all their current projects. Client tried to undelete the data but could not do this. Client contacted Netgear Tech Support but they could not reverse the deletion. As soon as client realised that they could not get back the data they turned of Netgear ReadyNAS and sent it to us.

Our Solution

* If you have a Netgear ReadyNAS Raid failure, please contact us for some expert data recovery advice.

Case Study 3:

Failed Rebuild on a Dell PowerEdge 4200 Server

Issue

Client was running server in a 4 disk raid 5 configuration. The Dell Poweredge server keeps stating that the raid server had failed and is producing the error message that 2 out of 4 of the disks have failed. When clients views disks in raid controller bios the raid has gone offline as a result of the 2 disk failure. One of the disks was replaced and a rebuild process started but did no good. The client then replaced 2nd disk and started another rebuild. Both rebuild processes failed.

Our Solution

We arranged a courier to collect server base unit from client as they were not sure how to remove hard drives from server. We diagnosed the 6 disks (2 original and 4 original drives) and the results was 2 disks in the original raid 5 configuration had a mechanical failure and the other 4 disks was working 100%. We imaged the 4 working disks and completed a platter swap on the 2 mechanically damaged disks. Due to 2 rebuilds being run on system we had to recompile and recode the data for the client as the raid data parity was all over the place and very corrupted. We recovered 85% of all data that was on server. This system had been to 2 other data recovery companies before it came to us and they could not recover any data from the system.

* We are raid rebuild data recovery specialists, if you have completed a failed rebuild contact us today for expert advice.