Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

Macbook Air – Burnt Our Electronics

Issue

Macbook Air was being used by a sales rep when he was offsite and doing his rounds with potential clients. One day without warning while the client was using the Mac Air, the Mac made a beep sound and then shut down. There was also a burning type smell coming from the laptop. Knowing that something serious was wrong the client brought the laptop into his IT Dept to get them to look at the Mac Air. The IT Dept removed the hard drive and put it into a caddy but it did not go into a ready state, the drive was completely dead and there was also a burning smell coming from the hard drive.

Our Solution

We diagnosed the hard drive had electronic failure. We upgraded the PCB on the hard drive and firmware code and imaged all sectors on the hard drive. We then extracted data from the image file and backed up data to a 500gb portable hard drive.

*If you have a problem with your Mac Air contact us today for a competitive data recovery quote.

Case Study 2:

Netgear ReadyNAS Firmware & Electronic Failure

Issue

Client has a Netgear ReadyNAS and is having a lot of problems with it. The drive contains business critical data and needs to be recovered ASAP. The Netgear ReadyNAS is a 4 disk system using Netgear Raid X. By mistake the client deleted their work directory which contained all their current projects. Client tried to undelete the data but could not do this. Client contacted Netgear Tech Support but they could not reverse the deletion. As soon as client realised that they could not get back the data they turned of Netgear ReadyNAS and sent it to us.

Our Solution

* If you have a Netgear ReadyNAS Raid failure, please contact us for some expert data recovery advice.

Case Study 3:

Failed Rebuild on a Dell PowerEdge 4200 Server

Issue

Client was running server in a 4 disk raid 5 configuration. The Dell Poweredge server keeps stating that the raid server had failed and is producing the error message that 2 out of 4 of the disks have failed. When clients views disks in raid controller bios the raid has gone offline as a result of the 2 disk failure. One of the disks was replaced and a rebuild process started but did no good. The client then replaced 2nd disk and started another rebuild. Both rebuild processes failed.

Our Solution

We arranged a courier to collect server base unit from client as they were not sure how to remove hard drives from server. We diagnosed the 6 disks (2 original and 4 original drives) and the results was 2 disks in the original raid 5 configuration had a mechanical failure and the other 4 disks was working 100%. We imaged the 4 working disks and completed a platter swap on the 2 mechanically damaged disks. Due to 2 rebuilds being run on system we had to recompile and recode the data for the client as the raid data parity was all over the place and very corrupted. We recovered 85% of all data that was on server. This system had been to 2 other data recovery companies before it came to us and they could not recover any data from the system.

* We are raid rebuild data recovery specialists, if you have completed a failed rebuild contact us today for expert advice.

Why Choose Reading Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.

I’m a professional Photographer and recently had lost all of the data from a SD card from recent wedding shoots. The absolute worst case scenario in our profession, our insurance policy does not cover the data loss but thanks for recovering my data.

Theresa Miller, Hayes

My girlfriend was finishing her last semester at university and the hard drive in her Notebook died. This contained vital data that was fully recovered by yourselves, great job!

Gordon Smart, Southampton

Fast & professional data recovery service that was greatly appreciated during a time of extreme frustration over the potential loss of my data.

Colin Fay, Watford

Your data recovery team provided excellent and professional service in retrieving sensitive data that was urgently needed by us.

Fleur Pedrow, Mortimer

Reading Data Recovery Company is the real deal. Fabulous experience & so thankful to have found you online, you came highly recommended from the Mac Store! You were able to save precious photos and were wonderful to deal with.

Nicola Mairs, Slough

The speed with which you recovered all my data was impressive. And the frequent updates were much appreciated to put my mind at ease.

Martin Sharkey, Stevenage

Your staff are great – engineers, accounts etc! Your recovery team recovered all my documents at a price I can afford.

Qirui Feng, Wargrave