RG14, RG20 and West Berkshire · Newbury
Data recovery in Newbury. Capture files, test rigs, a laptop just re-imaged, and the only copy was local.
Telecoms is what Newbury sends us, and this is the year it shows. British mobile telephony started in this town — Vodafone launched the UK's first mobile network from here on 1 January 1985, six days ahead of Cellnet, and it is still Newbury's largest employer. Through 2026 a great deal of kit in RG14 has been reissued, re-imaged and moved between desks, which is exactly when a local folder that never reached the server goes missing. Behind that sit an independent building society's member records, racecourse ticketing and event photography, the grant administration behind Greenham Business Park, the solicitors, accountants and surveyors who serve the administrative centre of West Berkshire, and farm and estate offices out in RG20. There is no counter in Newbury and we run no van. Post the drive tracked to the intake lab: the first look is free, and one figure in writing follows before anything chargeable begins.
An engineer answers, and looking is free
0800 6890668
What Newbury puts on the bench.
Different fault? Begin at the triage →| What you are seeing | Why it lands on our bench | What happens next |
|---|---|---|
| A field engineer's ruggedised laptop that will not start | Capture files and site notes kept locally, never on the server | Take the drive out and send that; the laptop stays with you |
| A practice server carrying the case management | Title plans and scanned deeds with no copy anywhere else | Mark each disk with its bay, then post the disks bare |
| A ransom message on every locked screen in the office | The backup ran to a share on the network it was meant to protect | Photograph the message, take the network cable out, leave the power on |
| An events archive on one external drive | Race-day and concert photography nobody can take a second time | Pull the plug the moment it starts clicking |
| A yard-gate recorder that will not play anything back | Camera disks are written to every hour and wear out early | Lift the disk out before the cameras overwrite it again |
Before the parcel leaves Newbury.
What people in Newbury ask.
Is the whole of Newbury covered, and the villages out in RG20?
Yes: RG14, RG20 and the parishes out beyond them, Newbury postcodes that sit over the Hampshire line included. Because nothing is picked up by van, where you are makes no difference to what you pay or how soon you are seen. Media travels to the intake lab by tracked, insured post; whatever turns up is looked at that day for nothing, and the carriage back to you is ours.
A second disk has just gone in our RAID. What now?
Power off, and keep it that way. What you must not allow is a controller rebuild — putting writes onto a disk that was already fading is what turns a set that could still be copied into one that cannot. Mark each carrier with its bay number, leave the chassis on the shelf, and post the disks by themselves. Every one is copied singly before anything is reassembled. A RAID set starts at £500 + VAT.
One office PC holds the entire matter file. Is any of it recoverable?
Usually, yes. Scanned deeds, title plans, correspondence, the ledgers — on one machine that nobody ever added to the backup, and a completion date that will not wait while you look for them. Unscrew the disk, leave the tower under the desk, and put the drive in the post on its own. One disk is £300 + VAT, agreed in writing before any chargeable work begins.
Will somebody come out to Newbury and collect it?
No — no van, and there never was one, which is part of why the published prices sit where they do. A tracked, insured parcel gets to the bench quicker than a driver would, and the lab takes hand-ins on weekdays. Ring 0800 6890668 before you pack an awkward shape and an engineer will settle the packing with you on the call.
If this sounds like yours, start here.
Next door to Newbury, on the same terms
Post it from Newbury and the bench starts the same day.
Power down and leave it be. Then tell us the symptoms — what it was doing at the point it stopped. Looking at it costs nothing, the figure arrives in writing, and you agree to that figure before any work happens.