RG14, RG20 and West Berkshire · Newbury
Data recovery in Newbury. Capture files, test rigs, a laptop just re-imaged, and the only copy was local.
Telecoms is what Newbury sends us, and this is the year it shows. British mobile telephony started in Newbury: Vodafone launched the UK's first mobile network from here on 1 January 1985, six days before Cellnet, and it remains Newbury's biggest employer. Through 2026 much of the kit in RG14 has been reissued, re-imaged and moved around between desks, which is exactly when a local folder that never reached the server goes missing. Behind that sit an independent building society's member records, racecourse ticketing and event photography, the grant administration behind Greenham Business Park, the solicitors, accountants and surveyors who serve the administrative centre of West Berkshire, and farm and estate offices out in RG20. There is no counter in Newbury, nor do we operate a van. First get a quote, either by telephone or by completing the online form. The drive then makes the journey instead, by tracked post to the Oxford intake lab (or a drop-off there Monday to Friday, 9am to 5:30pm, no appointment needed). Having it looked at costs nothing, and one written figure will arrive with you first.
An engineer answers, and looking is free
0800 6890668
What Newbury puts on the bench.
Different fault? Begin at the triage →| What you are seeing | Why it lands on our bench | What happens next |
|---|---|---|
| A field engineer's ruggedised laptop that would not boot | Capture files and site notes kept locally on the laptop, never saved on the server | Remove the disk, get a quote, post the disk alone and keep the laptop |
| A practice server carrying the case management | Title plans and scanned deeds with no copy available anywhere else | Mark each disk with its bay, get a quote, then post the disks bare |
| A ransom message on every locked screen in the entire office | The backup ran onto a shared folder on the same network it was supposed to protect | Photograph the ransom note, pull the network cable out, and leave the power on |
| An events archive on one external drive | Race-day and concert photography that nobody can shoot a second time | Remove the power cord the moment it starts clicking |
| A yard-gate recorder that will not play back anything recorded on it | Camera disks are written to every hour and fail early due to excessive use | Lift the disk out before the cameras overwrite it again |
Before the parcel leaves Newbury.
What people in Newbury ask.
Is the whole of Newbury covered, and the villages out in RG20?
Yes: the RG14 postcode area (Newbury), the RG20 postcode area and the parishes out beyond them. Newbury postcodes that cross the Hampshire border are included. Because nothing is picked up by van, your location does not affect what you are charged or how soon you are seen. First get a quote using our online form or via the telephone. After this the media reaches the Oxford intake lab, tracked and insured, or you can drop it off there yourself Monday to Friday, 9am to 5:30pm, without needing an appointment. We look at whatever turns up that day for free, and we pay to send it back to you.
A second disk has just gone in our RAID. What now?
Power off, and do not turn it back on. Do not permit a controller rebuild, as this would result in writes being placed on a disk that was already failing, turning a set that could still be copied into one that cannot. Label each carrier with its bay number, leave the chassis on the shelf, obtain a quote before sending the disks, via either a telephone call or our form, and post the disks by themselves to the Oxford intake lab. Each disk is then copied individually before anything is reassembled. A RAID set starts at £500 + VAT.
One office PC holds the entire matter file. Is any of it recoverable?
Usually, yes. Scanned deeds, title plans, correspondence and the ledgers, all on one machine that was never added to the backup, plus a completion date that cannot wait until you have found them. Remove the disk, leave the tower underneath your desk, get a quote first, either via telephone or with our quote form, then send the disk alone by post. One disk costs £300 + VAT, agreed in writing before any chargeable work begins.
Will somebody come out to Newbury and collect it?
No. We do not have a van and have never had one. This is part of the reason our published prices are set where they are. Get a quote first, by phone or with the form. A tracked, insured parcel sent by post arrives at the bench faster than a driver would, and you can also drop it off at the Oxford intake lab Monday to Friday, 9am to 5:30pm, without making an appointment. Ring 0800 6890668 before packing something that is an awkward shape, and an engineer will settle the packing with you during that call.
If this is your fault too, Newbury reads on.
Next door to Newbury, on the same terms
Get a quote first, post it from Newbury, and the bench starts the same day.
Switch off the power supply and let it remain switched off. Then describe the fault: how the equipment had been behaving when it failed. There is nothing to pay for the examination. A price in writing follows, and your go-ahead comes first.