RG4 · Caversham and Caversham Park Village
Data recovery in Caversham. Nothing from RG4 is enterprise; all of it is irreplaceable to one household.
Caversham does not have a business park, and that is the defining characteristic of the work. It may seem somewhat ironic that BBC Monitoring operated out of Caversham Park for seventy-five years (until 2018), capturing, indexing and keeping other people's broadcast material, and the BBC Written Archives Centre remains on the site, while the town below seems content with having just one copy of everything. Instead of office space, RG4 has independent shops along Prospect Street and Church Street, the Thames Path, a marina, and an unusually high number of consultants and senior professionals who work from home. As such, the bench sees digital archives of family photographs dating back to the first digital camera, NAS units bought once for the garage and never checked since, external drives holding the only copy of scanned family papers, and live client work stored on personal computers that an employer's IT department has never seen. The station is a short walk over Caversham Bridge or Reading Bridge, but there is no counter to walk to, here or in Reading. Get a quote first, then post it tracked to the Oxford intake lab instead: the initial assessment is free, the price reaches you in writing, and in most cases you only pay if we recover your data.
An engineer answers, and looking is free
0800 6890668
What crosses the Thames from RG4.
Different fault? Begin at the triage →| What you are seeing | Why it lands on our bench | What happens next |
|---|---|---|
| An external drive that has begun clicking | Every family photo since digital cameras have been around | Remove the power and walk away from it |
| A home-office laptop with live client files on it | Work your employer's IT department has neither seen nor backed up | Remove the drive from the laptop and send that; keep the laptop |
| A NAS sitting in a cupboard that lost a member disk months ago | You can't tell from the front panel that the array is running short | Shut it down before another member fails |
| A laptop asking for a recovery key that no one has | BitLocker was enabled automatically at first boot, and the 48-digit key was never recorded | Find the recovery key first, starting from the account it was set up under |
| Each file in the shared folder now has an extension nobody recognises | Ransomware, and the only backup of the data was on the same network | Disconnect it from the network first, then see the ransomware page. |
Packing it so it arrives in one piece.
What Caversham asks.
Can I drop something in somewhere in Caversham?
No counter in Caversham, and no counter in Reading either. All of our imaging equipment and donor stock are located in one building, so it is the disk that makes the trip rather than you. Get a quote first, then post it to the Oxford intake lab with tracking and insurance, or drop it off there, Monday to Friday, 9am to 5:30pm, no appointment needed. An engineer will have the box open by the next working morning, it costs you nothing to have it looked at, and we cover the return postage.
It is family photographs, not a business. Is it worth doing?
Find out for nothing: diagnosis is free and you get a figure before you decide. A memory card or stick is £250 + VAT, and a single hard drive is £300 + VAT. You will see a full list of what came back before any money changes hands. In most cases you only pay if we recover your data. We do not work on phones or tablets.
There is client work on it. Is the post safe?
Yes. Nothing on the docket has your name or your client's name on it; jobs are referred to by a case reference. Only what a recovery needs from the disk is accessed, no data is passed to anyone outside the lab, and all working copies are erased 30 days after your drive is posted back. The privacy policy sets out what is held, and for how long.
The NAS in the garage has been a disk short for months. What now?
Turn it off at the wall immediately, before a second disk follows the first, and allow no rebuild. A NAS is different: if the disks come out, remove them and send them, each labelled with the bay it came from. If they don't, send the entire NAS in its own case. With servers and RAID sets, pull the drives and number them by bay as you go.
The same trouble, seen from Caversham.
Next door to Caversham, on the same terms
Get a quote first, then take it to a counter in Caversham and post it tracked.
Power down and let it sit. Then give us the details of what it was doing when it failed. The look costs nothing, the figure comes in writing, and you need to agree to that amount before any work begins.