RG9, Shiplake, Nettlebed and Stoke Row · Henley-on-Thames
Data recovery, Henley-on-Thames. Engines since 1906, boats since 1870, and a town where files exist only once.
Henley-on-Thames is a well-off town that at the 2021 census had approximately twelve thousand residents, and it has relatively few employers, so the work that comes from it reflects that. Stuart Turner has been building engines and later pumps in Henley-on-Thames since 1906, mostly from Market Place, but is relocating out of the town centre. Bremont produces its watches in a 35,000 sq ft factory on the Reading Road. Brakspear manages its pubs from Bell Street. Invesco has a large fund-management office on the south side of town. Around them are the advisers, accountants and solicitors kept busy by a population as affluent as Henley's, Ella's Kitchen in a barn on a farm near Rotherfield Greys, the University of Reading's business school at Greenlands, and any number of spare-room offices and retired households in the surrounding villages of Shiplake, Nettlebed and Stoke Row. The regulated end of this takes care of itself. What we receive is one machine at a time: a stock server that would not start after a move, a single back-office PC running a pub's bookings and rota, a solicitor's external drive, an iMac holding the family's only photo library. Nothing is picked up. First, get a quote by telephone or with our online form; your parcel then travels insured and tracked to the Oxford intake lab (you may also drop it off there Monday to Friday, 9am to 5:30pm, without making an appointment), where the first look is free of charge.
An engineer answers, and looking is free
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Five jobs that arrive from Henley and RG9.
Different fault? Begin at the triage →| What you are seeing | Why the work comes to us | What happens next |
|---|---|---|
| A CNC controller whose internal drive has lost contact with the machine | Years' worth of part programs and offsets on a single disk that no one even knew existed | Get a quote, then send the drive alone, with the make and model of the controller written on the bag |
| A back-office computer behind the bar that resets itself every few minutes | The booking diary, the rota and the cellar stock, all on this one machine | Stop the cycle: power off at the wall, pull the disk out, get a quote, post just the disk; leave everything else |
| A solicitor's external drive that says it needs to be reformatted | Case files and conveyancing scans that the office server did not hold | Refuse the format, unplug it, get a quote, then send it whole with its cable and power supply |
| A portable SSD of packaging artwork and product video that mounts and then vanishes | Creative work is updated on the drive it was last edited from, and nowhere else | Stop using it, get a quote, then post it whole with its cable |
| A farm-office tower on the chalk that won't boot just before the SFI claim deadline | Accounts, field records and gate-camera footage, stored on a single disk since it was bought | Switch off at the wall, remove the disk, get a quote, then send only the disk |
Four things to know before it leaves Henley.
What Henley asks before posting.
Is Henley-on-Thames covered, and the RG9 villages out towards Nettlebed and Stoke Row?
Yes, we cover all of RG9: the town centre, Shiplake, which is the village on the road in from Caversham, Rotherfield Greys and Rotherfield Peppard, Stoke Row up on the Chilterns side, Nettlebed and Nuffield further out than that, the Hambleden valley villages with Henley addresses, and Remenham in Berkshire, across the bridge. We do not collect from any of these areas, so a farm office in Stoke Row and a flat above a shop on Hart Street are treated the same. A quote first, either by phone or with the form. Then tracked, insured post to the Oxford intake lab (or a drop-off there Monday to Friday, 9am to 5:30pm, no appointment needed). A free look on the morning it arrives. One figure, written down for you. And we pay the postage for your drive back home. Sonning Common and Kidmore End are RG4 and sit with Caversham.
The server that runs the stock system did not start after we moved premises. Is it the disks?
Usually, yes. A machine which has been continuously in use for several years (never powered down) will often fail to spin up again after a cold night in a removal van, and a RAID set which already had one member missing before the move does not report this until it is on the new floor. Please do not keep restarting it, nor allow the controller to attempt a rebuild. Remove all the drives from the enclosure, write each one's bay number in pencil on its label, keep the drive that failed first with the rest, and get a quote first, by telephone or via our quote form. Then post the bare drives to the Oxford intake lab; the chassis stays with you. Each drive is imaged separately before anything is reassembled. One drive is £300 + VAT, while anything holding two or more disks is from £500 + VAT. Before any paid work begins, the figure is fixed in writing.
The iMac holds the only copy of the photo library, and the Time Machine drive turns out to be empty. Can it be got back?
Usually. The iMac's own drive is the job: we want the drive, not the computer. First, call for a quote, and our engineer can describe how the drive comes out; on the models with a Fusion Drive, the smaller SSD and the hard disk have to travel together or neither makes sense. We don't take storage that is soldered to the logic board (T2 and Apple silicon iMacs); if you're unsure whether yours is soldered, ring us first. Please include the Time Machine drive in the same package, with its cable and power supply: even though the backup stopped part-way, there may still be information stored on it, and the two drives are read against each other. A single drive is £300 + VAT and this figure will be put to you in writing before we touch it. Phones and tablets are not something this lab takes on.
Can I hand a drive over somewhere in Henley?
No. There is no counter in Henley, and there is none in Reading. All work is done at the same location: the engineers, all the imaging equipment and the stock of donor drives are at the Oxford intake lab. Get a quote first, by phone or with the form. Once you have the quote, post your drive there (it should be tracked and insured) to the address provided on the shipping form, or personally drop it off at the Oxford intake lab Monday to Friday, 9am to 5:30pm, without an appointment. The look is free. Your price will come back to you in writing, and the postage costs to return your parcel home will be borne by us.
For Henley-on-Thames, these are the near neighbours.
Next door to Henley-on-Thames, on the same terms
Get a quote first, box it in Henley, post it tracked, and the first look costs nothing.
Unplug the equipment, and resist the urge to try once more. Then write out a description of the fault (what happened at the point of failure, and which folders are critical). There is no charge for the look. The figure comes in writing, and nothing billable begins until you have approved it.