RG5, Headley Road and Crockhamwell Road · Woodley
Woodley data recovery. One amber light on the NAS in the stores; nobody has looked at it since it went in.
The ageing tower under a desk and the four-bay NAS in the stores are what RG5 actually sends us. The Headley Road East estates — Base 329, Multiparc Woodley, Headley Park — and the trade counters behind Crockhamwell Road run on one ageing tower under a desk doing the accounts, a four-bay NAS in the stores nobody has checked since the day it was set up, a recorder on the yard cameras, and a stock or job-management database with no copy anywhere off the premises. Behind that sits a settled town of 28,848 people at the 2021 census, with family archives on external drives and a great many people working self-employed in a spare room. Those estates stand on the old aerodrome, where Pauline Gower earned her licence in 1930 before going on to command the women's section of the Air Transport Auxiliary. Woodley is one of the larger towns east of Reading and is routinely under-served by firms based there. Nothing is collected — the parcel goes and you stay put. The first look is free, and the figure is fixed in writing before anything chargeable begins.
An engineer answers, and looking is free
0800 6890668
Five jobs that come in off the Headley Road estates.
Different fault? Begin at the triage →| What you are seeing | Why it lands on our bench | What happens next |
|---|---|---|
| A four-bay NAS in the stores showing one amber light | It was sold as the backup, and it is the only copy there is | Shut it down and send the unit as it stands |
| The tower under the desk that runs the accounts | Invoices, ledgers and the VAT return, on one disk, for a decade | Leave it off and post the drive on its own |
| A yard recorder that cannot see its own disk | Every camera on the yard writes to that one disk, without a break | Take the power off, remove the disk, send the disk |
| A job-management database that will not open | Quotes, site photographs and the whole order book behind it | Stop restarting the machine and ring us first |
| A family external drive that has started clicking | Twenty years of photographs, and no second copy ever made | Unplug it now; every restart costs you a little more |
Four things that matter in RG5.
What people in Woodley ask.
Do you cover Woodley, Headley Park and the RG5 estates?
Yes — every RG5 address, from the Headley Road East estates and Headley Park through to the Crockhamwell Road precinct and the streets behind it. Nothing is collected from anywhere, so a unit on Base 329 and a house three doors along arrive by the same route and on identical terms. Put it in the post on a working day and it is generally here by the next morning.
A disk has dropped out of the array — how fast do we need to move?
Treat it as urgent. Nothing looks wrong from a desk — a set one disk down serves files as normally as it ever did — and that is exactly why it gets ignored until the next disk goes and the whole thing stops at once. Start no rebuild. Cut the power instead, write the bay number on every disk as it comes out of the chassis, the dead one included, and send the disks by themselves. From £500 + VAT for a RAID set or a NAS.
Nothing in the office can run without this. Can it be started sooner?
Yes. Tell us at the point of booking and the job carries an urgent flag: it moves ahead for imaging and stays with one engineer from beginning to end, rather than being slotted around whatever else is on the bench. As soon as the diagnosis has told us enough, you get a date instead of an aspiration. Phones are answered Monday to Friday, 9am to 5:30pm.
Can a drive be handed over somewhere in Woodley?
No — Woodley has no counter, and neither does Reading. Every job books in at the intake lab, where the imaging rigs and the donor shelves are kept, and a device can be handed over there on a weekday. Posting it tracked and insured is what nearly everybody does. Looking costs nothing, and the return leg is on us.
If this sounds like yours, start here.
Next door to Woodley, on the same terms
Box it up in Woodley and let the parcel do the travelling.
Switch it off and stop there. Then tell us what it had been doing at the moment it stopped. Looking is free, the figure arrives in writing, and nothing goes ahead until you have read it.