RG5, Headley Road and Crockhamwell Road · Woodley
Woodley data recovery. One amber light on the NAS in the stores; nobody has looked at it since it went in.
The ageing tower under a desk and the four-bay NAS in the stores are what we get sent from RG5. The Headley Road East estates (Base 329, Multiparc Woodley, Headley Park) and the trade counters at the rear of Crockhamwell Road both run on an ageing tower under a desk for the accounts, a four-bay NAS in the stores which has never been looked at since it was installed, a recorder on the yard cameras, and a stock or job-management database with no copy anywhere off the premises. On top of that is a settled population of 28,848 at the 2021 census, with family archives stored on external drives and a great many people working self-employed from a spare room. Those estates sit on the site of the old aerodrome, where Pauline Gower earned her licence in 1930 before going on to command the women's section of the Air Transport Auxiliary. Woodley is one of the larger towns east of Reading, and it is routinely under-served by firms based there. Nothing is collected: the parcel goes, and you remain where you are. This first look is free, and we agree a written price before undertaking any chargeable work.
An engineer answers, and looking is free
0800 6890668
Five jobs that come in off the Headley Road estates.
Different fault? Begin at the triage →| What you are seeing | Why it lands on our bench | What happens next |
|---|---|---|
| A four-bay NAS in the stores with one amber light | It was said to be the backup, and there are no other copies | Turn it off; send the disks labelled by bay if they come out, otherwise the whole unit |
| The tower under the desk that handles the accounts | Ledgers, invoices and VAT returns for a decade, all on one disk | Leave it off and post the drive on its own |
| A yard recorder that can't find its own disk | Each camera on the yard writes to this one disk continuously | Disconnect the power, remove the disk, send the disk |
| A job-management database that will not open | Quotes, site photographs and the entire order book behind it | Stop restarting the machine and call us first |
| A family external drive that is clicking now | Twenty years of photographs, with no second copy ever made | Unplug it now; each restart costs you a little more |
Four things that matter in RG5.
What people in Woodley ask.
Do you cover Woodley, Headley Park and the RG5 estates?
Yes, every RG5 postcode, from the Headley Road East estates and Headley Park to the Crockhamwell Road precinct and the streets behind it. We collect nothing from anywhere, so a unit at Base 329 and a house three doors down arrive by the same route and with exactly the same service. Get a quote first, then put it in the post on a working day, and it should generally be with us by the next morning.
A disk has dropped out of the array — how fast do we need to move?
Treat it as urgent. A normal-looking array sitting in front of you with one disk down serves files as it always did, and that's precisely why it gets ignored until the next drive fails and the entire system stops at once. Do not start rebuilding anything. Just switch off the power instead. Write the bay number on each disk as it leaves the chassis (including the failed one) and send the disks by themselves. From £500 + VAT for a RAID set or a NAS.
Nothing in the office can run without this. Can it be started sooner?
Yes. We will note that your job is urgent when you book it in, so it moves to the front of the queue for imaging. It stays with the same engineer from start to finish, rather than being slotted around whatever else is on the bench. Once the diagnosis has told us enough, you get a specific date instead of an aspiration. Phones are answered Monday to Friday, 9am to 5:30pm.
Can a drive be handed over somewhere in Woodley?
No; Woodley has no counter, and neither does Reading. Every job books in at the Oxford intake lab, the building where the imagers and the donor stock are kept. A device can be dropped off there Monday to Friday, 9am to 5:30pm, without an appointment. Most people get a quote first and send it tracked and insured. The look is free, and we cover the leg home.
Sound familiar in Woodley? Try these.
Next door to Woodley, on the same terms
Get a quote first, then box it up in Woodley and let the parcel do the travelling.
Switch it off, and that is as far as you go. Describe what it was doing when it stopped working. There is no charge for looking, the price is written down for you, and no step is taken until you have read it.